We help you from your own screen
Download one of these two tools and within a minute we are looking at your computer. You need no technical knowledge: we walk you through it by phone or WhatsApp.
Download the tool
Either one works. For the quickest route, pick AnyDesk: no installation, it just runs.
TeamViewer
Requires installationThe most widely used, and the one that works best in most cases. It asks to install itself: follow the wizard accepting the default options, and it then shows an ID and a password.
DownloadAnyDesk
No installation neededNo installation: it runs and shows you the ID straight away. It is also lighter and usually more responsive on slow or unstable connections.
DownloadHow it works
The whole process takes under two minutes, and you see everything we do throughout.
Download and run the file
Click the button and open the downloaded file, accepting if Windows asks for permission. AnyDesk opens straight away; TeamViewer will first ask to install itself, and following the wizard is enough.
Send us the number it shows
The window displays an ID and a password. Send us those over WhatsApp or read them out over the phone.
We connect while you watch
You will see the cursor move and everything we do on your screen. You can follow the work live and ask us anything.
Closing it ends the access
When you close the window the connection drops, and there is no way back in unless you give us a fresh ID and password.
About your security
Only with your authorisation
Without the ID and password the program shows you, nobody can connect. Those details change with every session.
Everything in plain sight
You see the screen the whole time and can cut the connection whenever you want, without warning.
You decide what stays
AnyDesk runs and closes without leaving anything behind. TeamViewer stays installed and, if you prefer, you can uninstall it from Control Panel once we are done.
Support channels
Before we connect, tell us what is going on through whichever channel suits you.
Frequently asked questions
Is it safe to let you into my computer?
Yes, and it is under your control throughout. We can only connect if you give us the ID and password the program shows, and those change every time. You see everything we do on screen and you end the connection whenever you want by closing the window.
Windows shows a warning when I open the file. Is that normal?
It is: Windows warns about any program downloaded from the internet. Choose "More info" and then "Run anyway". If you are unsure, call us and we will do it together.
Which of the two programs should I use?
They work almost identically. TeamViewer is the better known one, and AnyDesk tends to perform better on slow connections. Start with the first and try the other if it gives trouble.
Does remote support cost anything?
If you have a maintenance plan with us, it is covered by your contracted hours. If not, we quote it by the hour beforehand and always tell you the cost before connecting.
I use Mac or Linux. Can you still help me?
Yes. The files on this page are for Windows, but both tools have Mac and Linux versions. Get in touch and we will send you the right link for your system.
Tell us what you need
A 30-minute call is enough for us to understand your case and tell you whether we can help, how and what it costs. No strings attached.